Shipping + Returns
 

Shipping

Once your order is confirmed, we will ship within 1-2 business days using the delivery service you have chosen at checkout, even if you have included free fabric gift tags.

All of our handmade signs will be shipped within 7-14 business days from receipt, providing you can confirm the email proof we will send you in that time.

If you have selected the personalised cutlery option, then please allow more time before we post it to you- the average waiting time is 5 business days before we can ship it out to you.

Returns

We want you to be totally happy with your purchases from us, but we know sometimes things don’t always go to plan and you may want to return your item. We are happy to except returns from 14 days of receiving your goodie for a full refund, excluding original delivery costs.

If you would like to return an item, please call us on 01773 851255 or email us on primsistersorders@outlook.com so we can arrange this for you. It is up to you to cover the delivery costs for returning your item, unless your goodie is faulty. You can also pop down to the shop to return your purchase.